bajilove Privacy Policy
Our complete policy on how your personal information is collected, used, and kept secure on the bajilove platform is described in detail here.
Introduction
bajilove ("we", "us", or "platform") is fully committed to protecting the privacy of users in Bangladesh. This Privacy Policy ("Policy") applies to all individuals who register or use services on the bajilove.lat website.
This Policy tells you what information we collect, why we collect it, how we use it, and what steps we take to protect your information. By using bajilove's services, you are considered to have read and agreed to the terms of this Privacy Policy in full.
Our services are intended only for individuals aged 21 (twenty-one) years or older. We do not knowingly collect or process any personal information from minors.
1. Information We Collect
The following information is collected to ensure a safe and smooth experience on the bajilove platform:
1.1 Registration and Identity Information
- Full name, date of birth, and nationality
- Email address and contact details
- National ID or passport number (for identity verification)
- Username and account password (stored in encrypted form)
1.2 Financial Transaction Information
- bKash, Nagad, Rocket, or Upay number (for processing transactions)
- Deposit and withdrawal history
- Transaction amount, date, and time
1.3 Technical Information
- IP address and browser type
- Device information (model, operating system, screen resolution)
- Cookies and session data
- Login time, platform activity history, and gaming activity records
1.4 Voluntarily Provided Information
- Any information you provide through live chat or email support
- Feedback or opinions submitted via surveys or feedback forms
2. Purpose of Data Collection
bajilove uses your information for the following purposes:
2.1 Account Management and Identity Verification
Identity information is used to create, manage, and secure your account and to complete the KYC (Know Your Customer) process. This is essential for preventing fraud, money laundering, and other illegal activities.
2.2 Financial Transaction Processing
Financial information is required to process secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay. This information is used to ensure the accuracy of transactions for minimum deposits of ৳100 and withdrawals of ৳1,000.
2.3 Service Improvement and Personalization
By analyzing your preferences and behavior, bajilove's services are made more relevant and useful. This includes game recommendations, bonus offers, and relevant promotional content.
2.4 Security and Fraud Prevention
Technical information is used to detect and prevent unauthorized access, suspicious login patterns, and fraudulent activity.
2.5 Customer Support
Relevant account information is used to quickly resolve your issues through 24/7 live chat and email support.
2.6 Legal Compliance
Information necessary to comply with applicable laws, regulations, and regulatory directives is retained and applied.
3. Data Storage and Security
3.1 Encryption Technology
bajilove protects all personal and financial information with SSL (Secure Socket Layer) encryption. All data stored on our servers is kept using advanced encryption methods to prevent unauthorized access by third parties.
3.2 Access Control
Access to your information is restricted only to those staff members who are authorized to perform specific tasks. All staff are bound by strict confidentiality agreements.
3.3 Data Retention Period
All data will be retained for as long as your account remains active. Even after an account is closed, relevant data may be retained for a defined period as required by legal obligations and dispute resolution needs.
3.4 Security Incident Response
In the event of a data breach or security incident, bajilove will promptly notify affected users and take the necessary steps to limit the damage.
4. Data Disclosure and Third Parties
4.1 Sharing Information with Third Parties
bajilove does not sell your personal information to third parties under any circumstances. However, information may be shared in the following limited cases:
- Payment Processing Providers: The minimum information necessary to process transactions via bKash, Nagad, Rocket, and Upay.
- Technology Partners: Platform operators, gaming software providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, JILI, PG Soft, and others), and security service providers, who are contractually bound to uphold our privacy standards.
- Law Enforcement Agencies: Only when disclosure is legally required under a valid court order or legal process.
- Responsible Gambling Support Organizations: Where necessary to protect the interests of users.
4.2 International Data Transfers
Due to our server and technology infrastructure, your information may in some cases be processed outside Bangladesh. In such cases, we ensure that the data protection standards are consistent with this Policy.
5. Cookie Policy
5.1 What Cookies Are and Why We Use Them
Cookies are small text files stored on your device. bajilove uses cookies for the following purposes:
- Maintaining login sessions and ensuring account security
- Remembering user preferences and settings
- Analyzing and improving platform performance
- Detecting fraudulent activity
5.2 Types of Cookies
- Essential Cookies: Required for the core functioning of the platform — these cannot be disabled.
- Functional Cookies: Improve your browsing experience and remember your preferences.
- Analytics Cookies: Collect statistics about platform usage.
5.3 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.
6. Your Rights
As a bajilove user, you have the following rights:
6.1 Right to Access Information
You have the right to know what information we hold about you. You can contact us at any time to request a copy of your information.
6.2 Right to Correct Information
If any of your information is inaccurate or incomplete, let us know — we will correct it as soon as possible.
6.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or regulatory requirements.
6.4 Right to Object to Processing
You may object to marketing communications or other non-essential processing, and we will respect that.
6.5 Right to Data Portability
In certain circumstances, you may request your information in a structured, commonly used format.
7. Protection of Minors
bajilove strictly allows only individuals aged 21 (twenty-one) years or older to register and use the service. We do not knowingly collect any personal information from minors.
An age verification process is conducted at the time of registration. If we confirm that a user is a minor, their account will be closed immediately and all associated data will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
8. Policy Changes and Updates
bajilove reserves the right to change or update this Privacy Policy from time to time. For any significant changes, we will:
- Publish a prominent notice on our website
- Include the date of the change and a summary of the changes
- Notify registered users by email before the changes take effect
If you continue to use the platform after a policy change, you will be considered to have agreed to the updated policy. We therefore recommend that you check this page regularly.
9. Responsible Gambling and Privacy
bajilove operates by balancing its Responsible Gaming policy with privacy. For user protection, we:
- Monitor gambling patterns and try to identify problematic behavior
- Provide self-exclusion and limit-setting features at the user's request when needed
- May share information with responsible gambling support organizations where necessary
For more details on responsible gambling, please visit our Responsible Gaming page.
Contact Us
Privacy Complaints and Inquiries
For any questions or complaints about your personal information, this Privacy Policy, or your rights, please contact our support team.
We will try to respond to your privacy inquiries as quickly as possible and take appropriate action on any valid request.